Specialist Department
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At Ableworld we love receiving feedback from our customers, as it gives us an insight into what we are doing well, and what we could further improve on. Take a read of some of our recent feedback from our customers below, or feel free to Contact Us with your own feedback.

What our customers are saying about us:

“Thank you so much for all you have done for me, you have made a huge impact on my life and helped me feel positive in a wheelchair. I love it! I hope you all have a nice Christmas and get some well-deserved rest. Take care”
Mr York

“Thank you, Louise for Luke’s chair, it is amazing! Luke loves it. Thank you for all of your advice concerning the chair and Luke’s wheelchair which you didn’t need to do. 5 stars for the chair and service, you were so helpful!”
Mr Bennett


“I just wanted to drop you a line to express my thanks and delight with my new recliner chair. I can’t stress enough how pleased I am with it. It is THE most comfortable chair I have ever had, and believe me I’ve tried numerous over the years!!! You have a genius in your midst – Louise has measured every possible aspect to ensure my chair is comfortable and she has got it 100% accurate in every way. She has paid attention to every minute detail and nothing was too much trouble for her, and it has certainly paid off. I have spent years and years fidgeting around in my various chairs, being uncomfortable every minute I spend in them but it is testament to how comfortable this one is because I fall asleep in it virtually every night till about 3am!!! I have given it a good try before I pass your details on to my sister, who has suffered the same way as me for years, and I can now recommend it to her without hesitation. Many thanks to you all for this service, I am over the moon with it and will definitely be passing your details to anyone I know who may be interested. It is definitely money well spent!!!!”
- Mrs Bickers


“I hope you don't mind me writing to you as I felt really strongly that I should write to you and give some feedback about my experience of buying a specialist wheelchair from Ableworld. I was incredibly nervous and at times depressed at the prospect of using a wheelchair, and I had, prior to coming to Ableworld, spent months struggling physically trying to manage without a chair as mentally I just could not get my head around it. I was independent and mobile up until February 2018, when out of nowhere I became really ill and as a result have been left with profound residual disability. I was working as an accident and emergency nurse, with a 16-year career behind me, so this really hit me hard. Ableworld first came to my house with a few different models of chair, and then invited me and my partner to the showroom in Crewe, where they spent 6 hours with me helping me choose a chair that was right for me. I had very rigid ideas about what I wanted, how I wanted to look and what I thought was best for me. However, Ableworld’s gentle, tactful nature along with his outstanding knowledge was key to what I ended up buying, and ultimately then feeling excited about having a chair. My outlook was that I just didn't want to look disabled, and whilst many people would probably have thought the notion crazy, Ableworld instantly knew what I meant. From the moment I met them, they observed me, how I walked, how I held myself, how I sat, to what my physical ability was, and this gave me so much confidence in him. I needed someone to tell me no, and at times to be direct as the chair I wanted was just not suitable, and he was able to communicate this to me in such a kind way. In my opinion, Ableworld’s knowledge and understanding of my physical needs was absolutely integral to the great outcome I have had, and this had without doubt helped me understand my new identity. I have had the chair now for just under a week, and I have loved every minute of using it. It has changed my life, and I honestly feel like I can be independent again. I know that I was not an easy customer to deal with, especially as I have been an emergency care nurse for so long, I was adamant that I knew what was best for me. There was also the concern that I have not been an active wheelchair user before, but the chair I have is the best one for my needs, with an active chair that is safe but says I am in control, and not my disability. Ableworld have been fantastic, I cannot say enough good things about them. However, from the get-go, I felt at ease and most importantly for me, I trusted them and their professional opinion. So, thank you Ableworld for enabling me back to independence”
- Mrs Harwood